This policy is applicable to (USA) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.
We will provide you with the best shipping options. No matter where you live, we will ship with the fastest speed to ensure that the package arrives in your hands safely and as soon as possible. If you have any questions, please feel free to contact us, we will strive to provide You provide the highest level of service and serve every customer well.
A. SHIPPING COSTS
Free shipping on single orders over $200, we will charge a $5.99 shipping fee for orders under $200.
B. TRANSIT, HANDLING & ORDER CUT OFF TIME
Generally, shipments are in transit for 5 – 8 days (Monday to Friday). Order cut off time will be 05:00 PM Eastern Standard Time (New York). Order handling time is 3 – 5 business day (Monday to Friday).
C. Delivery Terms
We use the USPS to deliver the product.
D. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at [email protected]
Once your order has been shipped, your order comes with a tracking number allowing you to track it until it is delivered to you.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
G. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
*Due to the impact of COVID-19 on our warehouse and shipping operations, order processing and shipping times may be delayed up to 7 business days, in case of delay, we will provide details within two business days after receiving your order Sending an email to you, I hope you understand.
Trade name: Maswei
Phone number: +1 (662) 384-8134
Email: [email protected]
Physical address: 3710 Nw 89th Way, Cooper City, FL 33024, US
Business hours: 10:00-17:00 (Monday to Friday)